Frequently Asked Questions

1How long does it take to have my order produced?
Normally between 1 and 3 weeks, depending on the volume of your order.
2Is shipping included in the price?
- The shipping cost is quoted separately.
3How long does it take to deliver my product?
For shipping inside Mexico it takes from 1 to 5 days. - For international shipping it can vary depending on the destination. Fort he US by land it takes from 5 to 10 days. For air freight it takes from 3 to 8 days. For sea shipping it takes from 18 to 30 days.
4How are the products packed?
Normally we pack in boxes with high resistance so the goods can travel safely and arrive in perfect conditions to their destination. For glasses we normally pack in inner cartons of 12 items each and for larger ítems such as pitchers, we pack in inners of 4. We can also pack according to our customer’s specifications.
5What is the payment method you accept?
We receive payment through wire transfer, deposits to our account and Paypal.
6What are your payment terms?
We require a 50% advance payment and the 50% balance when the order is ready to be shipped.
7What is the Minimum order quantity?
Our MOQ depends on the product but normally we take mínimum orders of 500 units.
8What places can you ship our products to?
Shipping is quoted separately but we can ship our products to any part in Mexico, US and the rest of the world
9How can I get info on pricing for the products?
Please request pricing at the following e-mail address or filling in the online form.
10If I require other handicrafts, how can I get information?
Please request this information at